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GENERAL

What is CLIQ?

CLIQ is an instant music buying service for radio listeners.

Not only does CLIQ give you the option to buy whatever track is currently being played on air but also the four previously played tracks. See Which stations can I buy music from for a list of current CLIQ stations.

I want to buy music, what do I do?

It’s simple; all you need to do is send a text message from your mobile phone to 78901 with the word ‘CLIQ’ in the body of the message and follow the instructions.

How long does it take to install and register CLIQ?

You can be up and running in less than 5 minutes!

Which stations can I buy music from?

Here’s a list of current CLIQ stations:

More stations are constantly joining the service, so don’t forget to update station list regularly. The Station list will be updated automatically every time you purchase a song.

How much does it cost?

Your first purchase will be free but ALL subsequent tracks cost £1.25 (any relevant data charges that your phone operator charges may also apply for all purchases)

What are data charges?

These are charges that your phone operator may apply for getting information over the mobile network. In most cases these are minimal or do not apply; please refer to your operator for more details.

How do I know I have bought my chosen track?

Once your purchase is complete your phone will confirm this and direct you to the website to download your track.

You can double check this by selecting ‘My Transactions’ on your mobile phone which will display your transaction history. If online you can also log into your account and check your transaction history.

How can I top up my account?

You can top up either from your mobile by selecting the Top up option in the main menu, or online by logging into your CLIQ account and selecting Top up.

What happens if I try and buy a track and have insufficient funds in my account?

You will unable to complete your purchase, see ‘How can I top up my account?’

I’ve just bought a track, where is it?

The track is waiting for you to download it at cliqradio.co.uk. Just register/login and select My Music.

What is the refund policy?

If proven that you have been sent the wrong song or have been charged incorrectly we will refund the charged amount. To get in touch please visit the Contact Us section.

No cash credits/refunds are given for unused Top ups.

How do I get my track on my phone/mp3player/ipod?

All tracks will be delivered in windows media format, which can be transferred directly to many MP3 Players and Phones – in the event it is not compatible you will need to convert the download by burning it on to a CD and then transferring it onto your portable device as you would do with an audio CD.

Can I copy this music to give to my friends?

Absolutely not. Purchasing music and then copying it to your friends (or anyone else for that matter) is illegal.

What is DRM?

DRM stands for Digital Rights Management and is a technology that can help protect the copyright of artists and record labels by helping prevent illegal and unauthorised copying. Customers who buy tracks from CLIQ can make personal CD copies of all tracks purchased and also transfer to their portable music players.

I have been sent the wrong song.

If you have been sent the wrong song please email us with all transaction details and we will investigate and get back to you. To get in touch please visit the Contact Us section.

PHONE

What does update my station list mean?

This ensures you have the most up to date list of stations available on CLIQ. Once in ‘My Account’ select Update Stations and follow the instructions. Don’t worry if you forget to do this, your station list updates automatically every time you purchase a track. CLIQ will also prompt you every fortnight in the event you haven’t bought a track within the last two weeks.

Where can I find CLIQ on my phone?

In most cases CLIQ will be stored in either Applications, Entertainment, Games or a separate Java application folder. If in doubt, please refer to your handset manual or call your handset manufacturer for help.

Why isn’t CLIQ working on my phone?

CLIQ works on over 80% of phones in the market. If not, this could be because your phone is an old model or unable to support Java or browser functionality. However, it may be because your phone's internet/data settings need updating. Call us on 0845 371 2506 if you need a hand.

Can I listen to the radio on my phone and have CLIQ open?

Yes, on most phones the applications can run simultaneously.

Why can’t I buy certain tracks?

Some tracks aren’t for sale because we don’t have permission from the record companies; or because they are brand new and have not been released for sale yet.

I can’t find the station I am listening to?

Not all stations are currently available on CLIQ; see Which stations can I buy music from for a complete list of current CLIQ stations. More stations are constantly joining the service, so don’t forget to update station list regularly.

What are all the questions my phone asks me when starting up CLIQ? / What does allow access to the internet mean?

The phone is asking your permission to use GPRS (mobile internet) – it needs this to access the station track lists and for track purchasing. You may be able to disable these prompts, if you want to please refer to your phone manual.

Can I cancel a purchase?

Once you have selected a track you will be told how much it costs, if you OK this, there will be yet another screen confirming name, artist and cost of track (in both these screens it is possible to back up). However, once you have pressed ‘OK’ on the confirmation screen it is not possible to cancel the purchase.

I’ve forgotten my pin what should I do?

Please call customer support on 0845 371 2506 and we will reset your pin for you. A new pin will be sent to you by SMS.

I have a new phone, what do I need to do?

Firstly please delete the CLIQ data from your current phone by selecting ‘Delete CLIQ data’ from the ‘My Account’ Menu. Once you have your new phone you will need to reinstall CLIQ - please text CLIQ to 78901 and follow the instructions as before. Your online account will still be active with the same telephone number. If you keep your mobile number, your pin will also remain the same.

Can I go back and buy a song played earlier on?

It is only possible to buy tracks when they are listed on your mobile phone.

I have accidentally deleted my CLIQ data from my phone, what should I do?

Don’t worry, all you need to do is reinstall CLIQ by texting CLIQ to 78901 and follow the instructions.

ONLINE

Are my personal details / bank information safe?

Yes it is completely safe to order from us – no one will have access to any of your bank information. We are compliant and certified under the Data Protection Act.

How do I know what my balance is?

You can check your balance online by logging into your cliq account. Your balance will be displayed in the My Account page.

I have been charged incorrectly?

If you believe your card has been charged incorrectly then please get back to us with your transaction details by visiting the Contact Us section or by calling customer support on 0845 371 2506

(Please note that all purchases from this site will be charged in pounds so if you have a non UK bank account you will need to work out the currency conversion to know what will be charged to your account.)

How do I change my personal /bank / phone details?

You can change your details by logging into your CLIQ account and opening the ‘My Account’ and then My Profile page. From here you’ll be able to make any changes you wish.

Where should I store my music?

We recommend that you store all your CLIQ music in one folder on your computer so it’s easy to find. This will also make it easier to copy across to your portable music player in one go.

What does the licensing pop up screen mean?

Some browsers demand more security that others – if you see this screen please use your CLIQ user name and password and your track will be licensed.

I can’t download my chosen track

This could be because you have popup blockers on your computer – press and hold control (ctrl) while selecting the download button. If you're still having trouble, call us on 0845 371 2506

What happens if I lose my music, change my PC / hard drive or my PC crashes?

If you lose your music or buy a new PC you can re-download the tracks that you have bought from our site. Records of all your purchased downloads will be stored in your ‘My Account > My Transactions’ section at www.cliqradio.co.uk

What happens if my Internet connection fails when I am in the middle of downloading?

Don’t worry you won’t lose your music! Once your connection is re-established you can start downloading the track again.

I have a PC, can I play downloads from CLIQ?

Yes CLIQ downloads will work on your PC. You must have a PC running Windows 98 or above with Windows Media Player 10 or above (we recommend Windows XP and Windows Media Player 11). This can be downloaded for free from the Microsoft website.

I have a Mac, can I play downloads from CLIQ?

Yes you can, if you have Windows Media Player, which is free to download from the Microsoft website.